SANYO Microwave Ovens
Safety Notice - Product Recall
SANYO Sales & Marketing Europe GmbH (SANYO S&M) has announced that some SANYO Microwave Ovens (EM-C8787B UK2 and EM-C8787W) sold in the UK and Ireland may cause severe electric shock to the user during operation. This is due to some of the printed circuit boards within the internal control panel having electrical contact with the small buttons on the external control panel.
As the safety of customers is the highest priority, SANYO S&M would like to ask owners of the affected models to stop using their microwave ovens immediately and unplug the power cord. The company is also issuing a recall for all affected products, and delivering the message through a broad range of media organisations.
SANYO S&M would like to express our sincerest apologies for any inconvenience that may have been caused to the customers concerned.
Affected Models: EM-C8787B UK2 (Black Colour),EM-C8787W (White Colour)
Sales period of affected units in the UK and Ireland: From March 2010 to the first half of January 2012
Total number of affected units sold in the UK and Ireland: 8,156 Units
Affected Serial Number List
- 1002UKM00617 A to 01128A
- 1004UKM00001A to 00512A
- 1004UKM01129A to 01640A
- 1008UKM00001A to 01024A
- 1008UKM01641A to 02152A
- 1011UKM00001A to 00257A
- 1011UKM05771A to 06537A
- 1012UKM00001A to 01024A
- 1104AUM01241A to 01752A
- 1105UKM00617A to 01640A
- 1107UKM00001A to 01024A
- 1109UKM00001A to 00512A
In some microwave ovens with the model number and serial number above, there is an insulation defect caused by the faulty plating of the operation buttons. As this poses a risk of electrical shock during operation, SANYO S&M is recalling the products concerned and giving owners a refund.
All other SANYO microwave oven models can be used without any concern.