DKB Household Switzerland AG TURMIX AX 200 Humidifier
Important recall notice - Potential fire hazard
We have become aware of a problem affecting the DKB Household Switzerland AG TURMIX AX 200 Humidifier. DKB has found out that Turmix AX 200 Evaporator, article-N° A51129, batch code: 2811, has a technical defect.
Please STOP USING the product immediately, disconnect it from the mains electrical supply and check whether your product is affected.
In certain circumstances the heating coil fastener can become disconnected from the heating-regulator. This causes overheating and the bottom of the housing to melt. Since the risk of a fire and potential exposure to melted plastic cannot be excluded, DKB has announced the recall.
How to Check The Model / Serial Number
To check whether your product is affected you will need to check the batch code. This can be found on the printed silver Turmix rating label on the underside of the evaporator.
The only batch code affected is: 2811.
All other evaporators sold by the Air and Water Center are unaffected.
What to do
The Air and Water Centre’s first priority is always the safety and peace of mind of our customers. We are therefore recalling all of the affected TURMIX AX 200 Humidifiers that match the model number and serial number as described above. A full refund or an alternative of equal value will be given to anyone who has purchased one of the affected evaporators.
To return your TURMIX AX 200 Humidifier If you purchased your product via www.airandwatercentre.com, please follow the link below for returning at item. You will be required to log into the account created at time of purchase, don't worry if you have forgotten your password as you can request that a reminder is sent to your registered email address.
Once return instructions have been followed, our courier DPD will arrive to following working day to collect.
In the event that you do not have the original packaging, please use any materials available to you to return the item to us.
If you purchased your product any other way please contact the Air and Water Centre, contact details below.
We are sorry for the inconvenience caused and thank you in advance for your understanding and co-operation.The Air and Water Centre
Telephone: +44 (0)1903 858657