Appliance Recall List

Sony VAIO F11 and CW2 Series Notebook PCs

Important Safety Notification for the Sony® VAIO® F11 and CW2 Series

Sony takes pride in the quality of its products. Recently, we became aware of a potential issue affecting certain units within the VPCF11 and VPCCW2 series of notebook PCs.

In rare instances, these notebook computers may overheat due to a potential malfunction of the internal temperature management system, resulting in deformation of the product's keyboard or external casing, and a potential burn hazard to consumers.

If you have one of the VPCF11 or VPCCW2 series models, Sony recommends that you download and install a firmware update specifically designed to prevent the potential overheating symptom.

Notebook computer model names begin with the letters "PCG", "VGN" or "VPC" and are located on a small label on the frame around the LCD display or above the keyboard. The label is normally the same color as the case with contrasting letters.

NOTE: Do not use the "Model" listed on the grey label on the back of the computer as this will not provide the correct information.

Some models may have all model information combined on one white barcode label located on the bottom of the computer. The label may be located anywhere on the bottom of the computer so it may be necessary to look carefully to locate it.

On other models, the Product Code and Serial Number are located on a small white barcode label and the Service Tag (only on some models) is located on a second label on the bottom of the computer or behind the battery. The labels may be located anywhere on the bottom of the computer so it may be necessary to look carefully to locate them.

If you have any questions or need additional assistance with the firmware update installation, call Sony technical support at (866) 496-7669 for assistance.

Appliance Recall List