Appliance Recall List

Sony Televisions

FOR OWNERS OF SONY TELEVISION MODELS "KV-32HQ100" and "KV-36HQ100"

This notice is important to everyone using the following Sony television models that were introduced to the market in Autumn 2003:

KV-32HQ100B / KV-32HQ100E / KV-32HQ100K / KV-36HQ100B / KV-36HQ100E / KV-36HQ100K

Hints to identify the models:

FD Trinitron WEGA Screen 16:9
Remote Commander RM 940 (1)
Memory Stick Slot Left Side (2)
Aluminium Brackets Left and Right Sides (3)

In the course of their continuous quality programme, Sony has discovered an electrical problem with the above mentioned televisions, which need to be inspected and serviced by a designated service agent. Although they have no reported incidents, Sony has decided to issue this important safety notice, as there is a risk of receiving an electrical shock from the set. In the meantime, if you own one of the above models, it is important that you unplug your television from the mains and do not use it until the necessary modification has been carried out by Sony authorised service personnel.

They would like you to contact them at your earliest convenience on the number below with the model number of your television; this information can be found on the instruction manual, the warranty card or may be on your receipt. It can also be found on the rear cover of your television on the product label. However, please note, due to the weight of the product you should not move or lift the unit.

If you have an affected television, please contact them on the Sony help line 0800 1695263, seven days a week between 8 am and 8 pm. They will then take details from you, and make arrangements to have your television serviced. This will be carried out free of charge in your home, and as it is a simple procedure it not take long.

They stress that this information applies only to Sony television models KV32HQ100 and KV36HQ100. No other models are affected. They appreciate your co-operation in this matter, and apologise for any inconvenience caused by this issue.

Sony United Kingdom Limited
Customer Information Centre
National Operations Centre
Pipers Way
Thatcham
Berkshire RG19 4LZ

Source :- The National Press

5th November 2004

Appliance Recall List